The year 2016 was one of amazing innovation when it came to the retail customer experience and it also remained a time of challenge for retailers, whether online, brick-and-mortar or those boasting an omnichannel presence.
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- ICXSummit: Customer experience taking the helm at Carnival Cruise - July 12, 2018
- ICXSummit: Taco Bell offers inside look at digital transformation innovating customer experience - July 5, 2018
- ICXSummit: Creating connections in-store - June 19, 2018
- Cycle Gear riding analytics to better CX - June 6, 2018
- Why delivery is playing a starring role in the retail customer experience - June 6, 2018
- Diamond retailer taps blockchain to drive transparency in customer experience - May 23, 2018
- Taco Bell’s digital transformation focus of ICX Summit keynote - May 9, 2018
- Chatbots boosting CX at Mall of America - April 10, 2018
- Lowe’s builds new AR experience for home improvement - April 4, 2018
- Google Shopping expands focus with universal cart, personalization - March 28, 2018