ICX Association Thought Leaders

Our daily live feed of posts keeps you in touch with the pulse of CX from a variety of voices and viewpoints.

Christopher Hall

Christopher Hall is the Managing Director of the ICX Association. As the former editor of both DigitalSignageToday.com and KioskMarketplace.com, he brings years of experience as a reporter and analyst of the interactive technology space to bear in his role as he works to move the interactive customer experience technology sector forward.

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Irv Cassio

Irv Cassio

Irv Cassio is the Program Manager for Luxottica’s Omni-Channel & Digital initiatives and serves on the Executive Board of the ICX Association. His expertise spans IT, Marketing and software development, just to name a few. Currently, Irv is writing a book on the nuances of creating digital experiences. Follow him on Twitter @irvcassio.

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Yu Sheng

Yu Sheng

Yu Sheng is a UI designer at ReferralCandy, who’s transitioning over to a UX role. He blogs about the UX lessons he learns along the way, and can be found on Twitter. He’s also a finance major.

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Frank Kenna, III

Frank Kenna, III

Frank Kenna III is CEO and President of The Marlin Company, which helps companies improve safety, employee morale, productivity and performance through its workplace digital signage products. Mr. Kenna is responsible for setting the company’s strategic direction and developing new ideas to help industry leaders implement workplace communication programs that motivate employees, change behavior, and improve profits.

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Doug Johnson

Doug Johnson

Doug serves as an advocate for the CE industry before regulators and legislators at the local, national and international levels on issues such as energy efficiency, regulatory reform, policy alignment, CE devices on aircraft, and policy concerning the operation of small unmanned aerial vehicles (UAVs).

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Lyle Bunn

Lyle Bunn

Lyle Bunn is an independent analyst, advisor and educator providing digital placebased media subject matter expertise to end user and providers. He has advised wellknown and aspiring corporations in food services, banking, retail and hospitality along with other end users, brands and providers to plan, source and optimize digital signage. In 2014 he planned the largest staff communications and wayfinding network in North America under one roof. He has published more than 300 articles, whitepapers and “how to” guides and trained over 10,000 professionals.

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Jeff Hastings

Jeff Hastings

Jeff Hastings joined BrightSign as CEO in August 2009. He brings a wealth of experience in digital media and technology. Prior to BrightSign, he served as Corel’s president and general manager of digital media, responsible for developing and implementing all aspects of the company’s digital media strategy. Prior to joining Corel, he served as general manager at Pinnacle Systems, the consumer division of Avid, where he was responsible for all aspects of the company’s global operations. Prior to joining Pinnacle, Jeff Hastings was COO of M-Audio, another Avid company. He was responsible for taking M-Audio’s highly regarded tools for computer-centric musicians and professionals and expanding their reach into the consumer market. Before this, he served as president of Rio, the company that pioneered the MP3 space by introducing the industry’s first MP3 player. Jeff Hastings holds a bachelor’s degree in computer science from Purdue University and holds eight U.S. patents.

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Cherryh Cansler

Cherryh Cansler

Cherryh Cansler has been a reporter and editor for nearly 15 years, writing on a variety of topics, ranging from the restaurant industry to business and health and fitness news. Before joining Networld Media Group as managing editor of Food/Retail Publications, she was content specialist at Barkley ad agency in Kansas City and has served as editor for several publications. She's also written for several daily newspapers, magazines and websites, including Forbes, The Kansas City Star and American Fitness magazine.

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Kevin Wunder

Kevin Wunder

Kevin joined the Moki team in 2014 as part of the marketing department. He plays an important role in helping Moki maintain and drive its position in the market.

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Emily Carroll

Emily Carroll is the Marketing Manager of Prendi Pty Ltd. Prendi is a full-service digital solutions provider, specialising in the integration of a wide range of technologies, content and interactivity into physical environments.

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Emily Carroll is the Marketing Manager of Prendi Pty Ltd. Prendi is a full-service digital solutions provider, specialising in the integration of a wide range of technologies, content and interactivity into physical environments.

Ryan Lepianka

Ryan Lepianka

Ryan has more than fifteen years of experience developing custom retail displays and interactive kiosk solutions for a broad array of industries.

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Travis Wagoner

Travis Wagoner is a previous editor of DigitalSignageToday.com. He spent nearly 18 years in education as an alumni relations and communications director, coordinating numerous annual events and writing, editing and producing a quarterly, 72-plus-page magazine. Travis also was a ghostwriter for an insurance firm, writing about the Affordable Care Act. He holds a BA degree in communications/public relations from Xavier University.

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Judy Mottl

Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends. She loves a great pitch so email here, follow on Twitter and connect on LinkedIn.

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Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends. She loves a great pitch so email here, follow on Twitter and connect on LinkedIn.

Suzanne Cluckey

Suzanne Cluckey

Suzanne Cluckey is the ATMmarketplace.com and Blockchain Tech News site editor. She is a writer with more than 25 years of experience in both journalism and marketing communications. Her work has appeared in trade journals and consumer publications throughout the U.S. and has covered a vast range of topics in the B2B and B2C sectors.

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Michael Chase

Named by FORBES as one of the "2016 Top 100 Most-Followed #CMOs on #Twitter".

St. Joseph has 60 years of history, heritage and knowledge on how to effectively dialogue with consumers. As CMO, Michael bolsters these defining assets, showcasing thought leadership, and unveiling for the world the many ways St. Joseph is an omnichannel communications company... transforming the very way brands engage with people.

Michael is leading St. Joseph's evolution to build ecosystems based around people, technology and insights, and to redefine the way brands invent experiences, engage with their customers, build sales, enhance loyalty and create evangelists. And… leveraging the incredible reach of award winning media titles like FASHION (fashionmagazine.com), Toronto Life (torontolife.com), Wedding Bells and Where, Michael works with his team to help pioneer new ways of innovating, engaging, socializing and creating measurable change in the ever shifting digital marketplace.

In the immortal words of Steve Jobs - “People don’t know what they want till you show them.”

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Scott Slucher

Scott Slucher has spent his career working in and around CX, covering the kiosk, digital signage and retail markets as an editorial contributor for KioskMarketplace.com, DigitalSignageToday.com and RetailCustomerExperience.com. He later joined Networld Media Group full time as an account executive, where he worked with a wide array of clients in these markets. Most recently, Scott held the position of VP Sales and Marketing at a Mystery Shopping and brand auditing firm, deepening his interest in what makes for good CX. Part of that experience required doing field work to research and document customer experiences for major brands.

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Kisha Wilson

Kisha Wilson is the Marketing Manager at SlabbKiosks, Inc. with a passion for writing. I have been in the field of Marketing and Communications for the past 8 yrs.

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Shelly Whitehead

Award-winning veteran print and broadcast journalist, Shelly Whitehead, has spent most of the last 30 years reporting for TV and newspapers, including the former Kentucky and Cincinnati Post and a number of network news affiliates nationally. She brings her cumulative experience as a multimedia storyteller and video producer to the web-based pages of Pizzamarketplace.com and QSRweb.com after a lifelong “love affair” with reporting the stories behind the businesses that make our world go ‘round. Ms. Whitehead is driven to find and share news of the many professional passions people take to work with them every day in the pizza and quick-service restaurant industry. She is particularly interested in the growing role of sustainable agriculture and nutrition in food service worldwide and is always ready to move on great story ideas and news tips.

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Jean-Pierre Lacroix

Jean-Pierre Lacroix

Jean-Pierre Lacroix is President of multidisciplinary branding and design firm Shikatani Lacroix. A visionary design thinker, author and speaker, JP maintains an unwavering focus on the latest and emerging trends. Driven to produce measurable results through strategic insights, he is committed to helping brands own the consumers’ “at-purchase moment.” He is an expert at providing clients with results-driven solutions for their product and service needs, as demonstrated in his work for companies such as Cineplex Entertainment, TD Bank Group, PepsiCo Canada, Regions Bank, Cable & Wireless Communications, Toronto Blue Jays and ConAgra Foods.

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David Anzia

David Anzia

David has an in-depth knowledge of the in-store and interactive display industry with more than twenty years of experience in connecting consumers and brands at retail.

Frank Mayer and Associates, Inc. is a company with vast experience in designing and producing creative, branded point of purchase displays and kiosks for any in-store environment.

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Scott Reese

Scott Reese

Scott is the CEO & Founder of Cornerstone PATH, where he and his team focus on helping retailers and partners overcome road blocks, turn challenges into opportunities, and clearly identify and “take their hill”.
He has helped many tier 1 retail brand project teams in innovation, IT, operations, digital engagement, customer experience, etc.
Scott has generalized a wide range of skills and experiences into a focus on helping growth projects succeed forward fast. Scott’s favorite job is simply “helper”; helping leaders with complex and challenging growth objectives to: 1) simplify, 2) focus, 3) act, and 4) achieve.

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Bob Kronman

Bob Kronman

Bob Kronman has worked in the arts, entertainment and technology industry for nearly 30 years. Starting his career in theatre he soon became focused on projection and the associated technology. After years of touring and production management, Bob moved to London and worked on a variety of projects as a technician and project manager, eventually being headhunted for his expertise by clients and leading manufacturers.

In 2010, realizing the industry lacked truly independent advice about the scope of works required to deliver a digital screen project from start to finish he founded Kronman Associates. Since the companies formation, the firm has consulted on, managed and maintained some of the largest global LED projects worldwide including work in London's Piccadilly Circus and for clients in New York's iconic Time Square. Now an industry leading consultancy, the firm is an active member of PLASA, INFOCOMM and ICX.

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Chris Gilder

Chris Gilder

Chris Gilder has been solving self-service solutions for almost two decades. His vision to focus on self-service innovation and build reliable, robust and integrated solutions has enabled Meridian to become one of the largest end-to-end self-service providers in North America. By owning the entire process, Meridian is able to deliver in shorter time frames, offer the strongest warranty in the industry and help customers scale and maintain their self-service deployments.

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Doug Bannister

Doug Bannister

Doug is Chief Executive Officer and Chief Technology Officer of Omnivex Corporation. Doug founded Omnivex after 7 successful years in the LED sign software business to take advantage of the newer screen technologies. Recognizing the potential for a revolutionary signage market, Doug embarked on developing software to capitalize on the graphic potential of the emerging technology.

Doug is considered by many as a visionary in the digital signage space. In his role as CEO and CTO Doug is responsible for the long term product architecture and the overall vision for the company. He has always maintained direct responsibility for the architecture of the software to ensure the product remains at the forefront of the industry. Combined with his vision, leadership and experience as an entrepreneur in the LED sign market, Doug has used his understanding of customer requirements and knowledge of technology to create one of the leading software solutions for the digital signage industry.

Prior to starting Omnivex, Doug founded BCD Systems Inc., a company that developed software to manage information on LED displays, such as stock tickers and market wallboards in the global marketplace. BCD Systems and Omnivex merged in 2002.

Doug was born in 1966 and grew up in the Toronto area. Doug holds a degree in Engineering from Queen's University in Kingston, Ontario and is a member of Mensa Canada.

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Elliot Maras

Elliot Maras

Elliot Maras is editor of Kiosk Marketplace and Food Truck Operator. He has covered the payments and foodservice industries for more than two decades for trade media properties.

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Mark Murray

Mark Murray

Mark is the founder of Cottage 8 Market Planning, which was founded to drive motivated teams from concept to completion across advertising, marketing and retail channels. His 18-year journey has included category-changing assignments across three continents and industries ranging from mobile, healthcare and banking to performance apparel, retail design and payments. He also developed MarketResponse International's Research-To-Work practice, in which he worked with client teams in the development of brand, market and channel strategies. He performed the research for the Domain of Shopping study, which identified six distinct shopping segments based on the motivational model MarketResponse developed as part of its brand research practice, in collaboration with the ICX Association.

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